Refund policy
At GSOXS, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with hassle-free returns and exchanges.
Return Eligibility
You may return items within 14 days of receiving your order if they meet the following conditions:
- Items must be unworn, unwashed, and in original packaging.
- Tags must be attached.
- Proof of purchase is required (order number or receipt)
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Worn or washed socks
- Items marked as final sale
Exchanges
If you ordered the wrong size or style, we’re happy to help with an exchange (subject to availability). Contact us at [your email/contact form] to initiate the process.
Refunds
- Approved returns will be refunded to your original payment method within 5–7 business days after inspection.
- Original shipping charges are non-refundable unless the item was defective or we made an error.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a tracked shipping method as we are not responsible for lost returns.
How to Start a Returns
- Email us at hello@gsoxs.com.au with your order number and reason for return.
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We’ll provide return instructions and a return address.
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Ship the items back and notify us with the tracking number.
Contact Us
Still have questions? Contact us anytime, we’re happy to help.
Email: hello@gsoxs.com.au
Contact No: +61 424 733 676